Category: holiday Hits: 1571
YesÂ…thatÂ’s the question every marketer should be asking himself before the holiday season begins. The holiday season is the most important time of the year for most retailers. Funny enough, this is also the time when the customer service teams have to work day and night. Of course, customers have higher expectations than ever for the quality and the speed of resolution they receive from companies over social media, and there is no room for error.